Return / Cancellation
At Concept Baths & Interiors, we stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply follow the instructions below.
All returns require a Return Merchandise Authorization (RMA) from our Customer Service Department. Please e-mail us at firstname.lastname@example.org to obtain an RMA. The reason for the return must be clearly stated in the e-mail. All shipments sent to ConceptBaths without an RMA number will be refused and the associated charges will be the sole responsibility of the sender. No returns will be accepted or any credit granted without an RMA.
All non-damaged Conceptbaths returns must be made within 30 calendar days of receipt of merchandise, and only apply to merchandise in perfect (as-shipped) condition and in the original, undamaged packaging.
All returned items must be returned in "new" or "like new" condition, in undamaged original manufacturer's packaging and crating materials when applicable and with all original product materials, manuals and instructions.
The following types of items may not be returned under any circumstance:
Items that have been partially or completely installed and/or assembled
Discontinued items, unless the product is faulty
To provide any credit or replacement units we must first have to receive and completely inspect your return. After the product is received, inspected and verified to be in "like new" condition, a full refund will be provided based on the product purchase price minus any original shipping charges , plus the return shipping charges(if via our carrier) and minus a 15% restocking/re-handling charge. For products sold with "Free Shipping" the actual freight cost to originally ship the product to and from your ship-to address will be deducted from your refund. Shipping charges on returns due to no fault of the customer shall be the responsibility of CocneptBaths.
If you refuse a delivery by a commercial freight company for any reason other than externally visible damaged merchandise or a shipping error by us, the item shall be treated as a customer return and charges described above shall be applied. Any additional freight carrier charges shall be billed to you.
Items being returned must ALWAYS be sent via ground transportation, insured by the sender. The sender is responsible for arranging the shipping carrier and pick-up for delivery back to us, unless the return is due to fault of the sender (for example, damaged merchandise or wrong item received). Shipping charges for items that are sent back by any means other than ground transportation (cheapest available) will be the responsibility of the sender. This includes when the item is being returned at our expense – it must be sent cheapest method possible. ConceptBaths will arrange the pick up and pay the freight for items returned due to damages or any other reason that is not caused by the purchaser.
For a return for any reasons except the original item is received damaged, it is the customer's liability to pack the item(s) in their original conditions with sufficient packing material. If a item is returned damaged due to improper packing, no refund will be issued.
Payment for returns and/or refunds will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase. All other purchase types will be refunded by check.
If an order is cancelled prior to shipment, delivery or pick-up, payment will be refunded in full, minus any and all costs already incurred by ConceptBaths at that time. Payment for cancellations will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase. Cancellations received after shipping, delivery or pick-up are treated as a returns – see Returns section above for details.