Shipping / Delivery
How Will My Order Ship?
The majority of our products we sell are eligible for shipping. If an item is noted as "Only Available for In-store Pickup" it is only available for pickup at our Union City, CA location, which is about 30 minutes south of San Francisco, CA. Our apologies as we know this makes it impossible for a huge portion of customers that we serve through our online store.
For products eligible for shipping, we will ship your order using the fastest, safest, and most reliable method possible. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. You can also track your packages via My Account if you sign in to our account, or via Order Status using the order ID or your email address used when placing the order. Please note we cannot ship to P.O. Boxes or Military APOs.
We have two methods of shipment available: Small Parcel and Curbside Delivery.
We will ship smaller, lighter items via FEDEX or USPS. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse.We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Curbside Freight Delivery
Many items on our website are too large or heavy to ship via UPS/FedEx, so they are shipped via Curbside Freight Delivery. Freight Delivery is different than standard UPS, FedEx, or US Mail. Once your merchandise arrives at the delivery agent's local terminal, the agent will call you to set up a 2- to 4-hour appointment for delivery. Most truck delivery companies offer appointment windows between 8:00 A.M. and 5:00 P.M., Monday through Friday. Keep in mind that available delivery times are estimated and will vary depending on the freight carrier's schedule.
If you missed the phone call from the carrier, you have one business day to respond to them to arrange a delivery time. If you do not respond in a timely manner, the freight carrier may store your item and you may be charged storage fees. Daily storage fees may also apply if you do not accept delivery within 3 business days.
Always notify the carrier of any circumstances that could affect your delivery, such as a very narrow driveway, a dead-end street or a ferry for islands, etc. (fees may apply).
Please make sure not to miss your delivery appointment.
If you are not available for your delivery appointment, you may be subject to additional delivery fees such as storage charges and/or re-delivery. Carrier’s re-delivery fees usually range from $25 - $125.
Also, keep in mind that if the freight carrier is not able to contact you for delivery, they may return your item to one of our warehouses and you will be responsible for the cost of return shipping.
Curbside Delivery is free, and provides for delivery made to the curb at the end of your driveway. Liftgate service is included in the delivery. Drivers do not assist with unpacking, set-up or moving freight beyond the curbside, or disposal of packing materials.
In some cases (larger orders) your shipment may consist of a number of individual boxes placed on a single pallet. The pallet may need to be separated to be unloaded. Please note that you may need to have at least one other person to help the driver with unloading.
If you do require additional unloading help or inside delivery from the carrier, you may contact the freight carrier directly to request such service, however any additional charges for custom unloading are to be your responsibility. You authorize ConceptBaths.com and/or the freight carrier to assess additional fees to your credit card as necessary according to the fee schedule herein.
When receiving your order, you are responsible for the following:
Count all pieces of your freight. Ensure that all pieces are accounted for BEFORE you sign for them.
- Check shipment for any visible damage to containers. If the boxes are dented, crushed, scratched, punctured, or cut you are required to mark this on the bill of lading. If there is a possibility of damage it may be necessary to open the box and mark the actual damage on the bill of lading. It is important to be specific. See Refusing a Freight Shipment for more details.
Check the contents (inside) of all boxes before the driver leaves to ensure that the contents do not have concealed damage. Due to the nature of the products we sell, boxes that have been dropped may not show obvious signs of external damage. This is very unusual, but could happen. The driver may refuse to allow you the time to open specific boxes - if this is the case, note on the delivery receipt that driver did not allow for inspection, open the boxes as soon as possible, but not later than 3 calendar days after the delivery, to inspect for damage. If we need to replace a damaged item it is in your best interest to contact us immediately, so we don’t sell out of this item during the time you waited to report the issue. If the item is no longer available, customer service will assist you to make alternative arrangements, or arrange a refund.
Purchaser agrees to indemnify ConceptBaths in full for any damages or liability that it incurs related to the delivery of merchandise or product that is caused by any negligence or omission on the part of the purchaser.
Damages & Refusing a Freight Shipment
If the shipment is damaged and unusable, it may be necessary to refuse part or all of the order. Call our customer service at (510)259-0735 before refusing any shipment. ConceptBaths will assist in filing a freight claim for damaged freight if the carrier is our normal in-house carrier. If the carrier was chosen by the consignee then it will be the responsibility of the consignee to file such a claim. Should a shipment arrive with damages caused by the carrier, the carrier will return the merchandise "Dead Head" at no cost to either party.
Any external evidence of loss or damage that occurred during transit is considered visible loss or damage and must be noted on the bill of lading and signed by the carrier's agent (driver). Failure to adequately describe the visible loss or damage could result in the carrier delaying or refusing to honor the freight claim, and we will not be held responsible in any way for your loss in that case.
Any damage that occurred during transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough handling in transit it is possible to damage the contents of a container without damaging the container itself. If such a situation occurs it is important to contact ConceptBaths immediately for instructions on how to handle the claim. Please do not file a claim with the freight company yourself - if they deny your claim we have no recourse with them and thus cannot replace anything that is damaged. If a claim is to be filed it is important to save the container that the damaged merchandise arrived in. At least two clear pictures are to be mailed or e-mailed to customer service immediately at email@example.com . You must open all received boxes and inspect products for concealed damage or missing parts within 3 calendar days of delivery(or pickup) and ConceptBaths must be notified at that time. After this time frame claims may not be honored.
ConceptBaths reserves the right to replace any damaged merchandise within 14 calendar days of notification by the customer. If a replacement item is available for shipping within that time period then a refund cannot be issued. If no replacement is available, at the customer's choice, the damaged item(s) will either be refunded if the damage was the fault of ConceptBaths, or we will ship a replacement item once it's back in stock, which may take up to two months.
Freight Carrier Fees
ConceptBaths is only responsible (under the "Free Shipping" policy) for curbside delivery. ConceptBaths will pay the basic delivery charges to the curb, and the residential delivery charge (assessed by all carriers) only. If other services, such as in-home delivery services are requested by the customer and billed to ConceptBaths, all such fees shall then be re-billed to your credit card.
If the freight carrier is unable to deliver the freight due to problems with contacting you or setting up delivery appointments, storage fees may be assessed by the carrier – in such case all storage fees are the responsibility of the customer and shall be billed to your credit card. Any additional freight carrier's fees such as re-delivery, special notification, storage due to lack of response to appointment requests, returns due to lack of response and lift-gate services, are the responsibility of the customer (unless otherwise noted on your order). The customer is also responsible for additional charges caused by a change of address without notification in the required amount of time (7 days prior to delivery)
When Will My Order Arrive?
Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. Each lead time varies based on many different factors. Most items can be shipped the same day or within 24 hours. Others items require a longer time ( 2-4 days). Each product page on our site includes the estimated Lead Time, "Usually ships in ________ ," to give you an idea how quickly your order will leave the warehouse.For Small Parcel shipments within the United States, delivery usually takes between 1 and 6 business days (except for USPS which ships in 1-10 business days) after your order is picked up from the warehouse. For expedited services such as 3-day, 2nd Day or Next Day Air, your order's travel time is locked in to the given speed you select after the item leaves the warehouse. You should remember that the estimated Lead Time still applies before the item ships out. Be sure to consult the product's Lead Time before you order with expedited shipping, and call us if you have any questions or concerns. For Truck Freight shipments, delivery usually takes between 3 and 6 days from when your order ships. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For commercial deliveries, no appointment will be made. If you need to make one, please contact us.
Please note, all delivery times are estimates and ConceptBaths is not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, international customs regulations, or any other unforeseen factors.
If you have an account with us, Sign in and click "Order Status" link on the Welcome page.
If you placed your order as a guest, click "Order Status" in the quick links section shown on top of any page.
Items marked FREE SHIPPING! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per order. This charge, if any, is indicated in your shopping cart and covers ground shipping within the continental United States. We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay, with one exception: if you are shipping an order to California, we are required to charge sales tax. Beware of companies who mask their shipping charges and surprise you with prohibitive shipping and handling fees or oversize charges at the end of the checkout process. Make sure you know the total cost of your purchase when shopping around.